About the job

ABOUT US

Matrixport is Asia’ fastest growing one-stop digital asset financial services platform with over $10 billion in assets under custody & management. We are over 300 strong and serve both institutional and retail customers across Asia and Europe.

Our mission is to make crypto easy for everyone through our comprehensive suite of innovative and easy-to-use crypto investment products and services. Our offerings include Cactus Custody™, spot OTC, fixed income, structured products, lending as well as asset management. Our team is rapidly growing.

“Get More From Your Crypto”.

WHY JOIN US

At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in the search for intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem, and in building a better product for the next one billion users.

ABOUT THE ROLE

The Fulfilment Officer plays a key role in the client lifecycle which begins with onboarding. Partnering closely with internal and external stakeholders, you will be their to go to person for any account opening matters. You will play an instrumental role in supporting and enabling business’ growth. The candidate will be based in Singapore or Hong Kong.

Key Responsibilities:

Collaborate with business partners to onboard clients globally, ensure timely and smooth client implementation process
Provide updates to clients regarding their account opening status
Work with client to obtain KYC required docs, ensure all documentation and administrative work relating to each client’s application is completed in an accurate and prompt manner
Work in fast pace, dynamic environment while maintaining professionalism with customers and all stakeholders
Contribute to continuous improvement process: Share issues across the team and propose corrective and preventative actions followed by actions plans and ensuring optimal level of Customer Service required.
Demonstrate accountability and ownership of tasks as well as strong attention to details
Assist in ad hoc projects or tasks as assigned by the supervisors
Successful candidate will be provided with on-the-job training, gain exposure to client onboarding process and regulatory requirements, as well as develop an understanding of cryptocurrency and blockchain industry

Key Requirements:

University degree in Law, Accounting, Finance, Business or other relevant disciplines
At least 1 year of relevant experience in fulfilment or KYC/CDD, gained from financial institutions (e.g. banks, securities firms, crypto exchanges or trading platforms, etc.) or professional firms (e.g. CPAs, law firms, company secretaries, etc.)
Strong interest in cryptocurrency and blockchain industry
Excellent communication and interpersonal skills
Self-motivated, proactive, diligent, and detail-oriented
Good command of both verbal and written English and Mandarin (due to the need to liaise with Mandarin speaking stakeholders)
Able to meet deadlines while maintaining quality standards and ensuring effective time management